Skip to content

CFO.com: The CFO’s dilemma: Building a scalable talent strategy with an overloaded HR department

  • May 20, 2025
Published May 19, 2025 | CFO.com
 

In many small and mid-sized companies, HR departments are operating at full capacity—managing compliance, onboarding, benefits, and employee issues—leaving little room for long-term talent strategy. This lack of strategic HR focus doesn’t always stem from absence, but from overload. And for CFOs, the ripple effects are more than operational—they’re financial.

Delayed hiring, inconsistent onboarding, and underdeveloped performance systems may not immediately show up in a quarterly report, but they manifest in productivity loss, turnover, and risk exposure. In today’s environment, where people costs are often the largest budget line item, a reactive HR function becomes a constraint on growth—and a growing liability. 

Why CFOs Are Uniquely Positioned to Intervene

As talent dynamics become more complex and compliance stakes rise, CFOs are stepping further into people strategy—not to take over HR, but to ensure it’s structured, scalable, and aligned with enterprise priorities. Finance leaders are uniquely equipped to do this. Their strengths—operational discipline, process optimization, and data fluency—are precisely what’s needed to fortify HR when it’s under-resourced or overly tactical.

Five Strategic Levers CFOs Can Use to Relieve HR Pressure

  1. Outcome-Based Role Design
    Before posting a new role, define it through the lens of business outcomes—what success should look like in the first 30, 90, and 180 days. This proactive approach clarifies the purpose of the hire, tightens criteria for selection, and lays the groundwork for structured onboarding and performance evaluation. It ensures hiring decisions are aligned with strategic priorities, not just job descriptions.

     

  2. Fractional or Project-Based HR Support
    When internal capacity is strained, external HR partners can fill key gaps. Look for experienced HR executive consultants, fractional recruiting teams, or professional employer organizations (PEOs) to provide strategic direction without full-time overhead. These models offer flexibility and cost-efficiency while giving access to high-level expertise. Also, consider not taking on too many partnerships. Find a partner who can help with both HR and Recruiting.

  3. Scalable, Low-Lift Systems
    You don’t need enterprise-level platforms to bring structure and consistency to HR processes. Simple, modular tools can support applicant tracking, onboarding checklists, and performance documentation with minimal implementation effort. By standardizing interviews, feedback loops, and documentation workflows, CFOs can help reduce errors, increase efficiency, and generate actionable workforce data—all with clear ROI visibility.

  4. Codify Culture and Feedback Loops
    Culture is not what’s written on the wall—it’s how decisions are made, how feedback is given, and how accountability is enforced. Start by articulating your company’s values, behavioral expectations, and what “high performance” looks like in a simple internal guide. This becomes the foundation for how employees are hired, evaluated, and developed. Then, implement lightweight but consistent feedback mechanisms—monthly one-on-ones, structured performance check-ins, and anonymous pulse surveys—to ensure your values translate into action. These systems not only strengthen engagement but give leaders visibility into morale, manager effectiveness, and early signs of burnout or disengagement.

  5. Defined Employer Brand Drives Recruiting Efficiency
    A clear, compelling employer brand is more than marketing—it’s a driver of recruiting performance. Before opening a new role, ensure your careers page, job descriptions, and external profiles reflect your company’s values, growth trajectory, and employee experience. A strong employer brand attracts better-fit candidates, shortens time-to-fill, and reduces cost-per-hire. CFOs can help ensure cross-functional teams align on messaging and invest in branding efforts that yield measurable recruiting ROI.

Bringing It All Together

In organizations where HR is at capacity, the CFO has a critical role to play: ensuring the people systems are not only compliant, but capable of supporting growth. This doesn’t mean taking on HR responsibilities—it means applying financial and operational rigor to ensure the function is future-ready.

Across industries, companies are increasingly turning to fractional HR providers and external recruiting partners to manage these challenges cost-effectively. ABGI Talent Solutions, for instance, works with SMBs to deliver fractional HR support, build recruiting infrastructure, and manage executive search—all without requiring internal team expansion. These partnerships help companies scale talent systems efficiently while reducing risk.

Ultimately, workforce strategy is inseparable from financial strategy. As HR grows more central—and often overburdened—the CFO’s influence will be key in transforming talent operations from reactive support into strategic infrastructure.